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Reservations and Cancellations
Our cancellation policy states that if you need to cancel your reservation for a ride, you must do so at least 24 hours in advance of the scheduled ride. If you wish to cancel or reschedule, you should contact the Ranch office at (661) 860-0593.
If you cancel within the allotted time frame, there will be no charge. However, if you cancel outside of the 24-hour window, you will be charged for the event. It's important to note that if you did not provide a credit card for your reservation, the Ranch will assume that no reservation exists.
Rescheduling or canceling your ride in advance allows the Ranch to schedule someone else who may want that time frame, hence the 24-hour requirement.
Please make sure to contact the Ranch office at the provided phone number if you need to cancel or reschedule your ride.
Rescheduling and Canceling a ride must be done 24 hours before of your reservation time so we may schedule someone else who may want that time frame.
It's essential for riders to meet the age requirement of 7 years and weigh no more than 225 pounds to participate in the trail rides. For younger children, pony rides in the outdoor arena are available.
There is a lot of care and preparation goes into providing a high-quality experience for riders. From the moment a reservation is made, the ranch takes the responsibility of securing the slot and organizing the necessary arrangements, such as horse and saddle selection based on the information provided.
On the day before the ride, plans are finalized, ensuring that each rider is matched with an appropriate horse and saddle. Additionally, horses are tended to, including gathering them from stalls and pastures, providing supplementary grain, and grooming them to maintain their well-being and appearance. The grooming process helps prevent sores and ensures that the horses look their best.
Saddling and fitting the tack, which is made of leather and can be quite heavy, is undertaken by the guides, ensuring that each horse is equipped for the workday. Feeding arrangements are also coordinated to ensure that all saddled horses receive their meals promptly.
Considering the efforts put forth by the ranch and its staff, it is appreciated if cancellations are made well in advance, allowing for proper planning and preventing any inconvenience caused to the horses and staff members. By being considerate in this regard, you help maintain a smooth operation and ensure the well-being of everyone involved.
Thank you for your understanding into the behind-the-scenes preparations at the ranch. If you have any further questions or if there's anything else we can assist you with, please let us know.
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